Returns Policy


We are happy to refund or exchange any item, including sale items, within 14 calendar days of receipt. Items must be returned undamaged and with their labels still attached. Returns are subject to our Terms & Conditions.

To send your item back to us for a refund or exchange:

  • Fill in the returns / exchange form enclosed with your order
  • Pack your items carefully, with all labels attached and all items in their original plastic bags. You do not need to include our additional packaging.
  • Please send your package to:

Feather London,
16-18 Barnes Wallis Road,
Segensworth,
Fareham,
Hampshire
PO15 5TT

Within 3 business days of receiving your returned item, we will send you a confirmation that your payment has been refunded or that a new item has been sent to you.

Please note: it can take up to 7 working days for your bank to complete the refund.