Terms & Conditions


Welcome to the Feather London website. Our Terms and Conditions apply to www.featherlondon.com  (the “Website”) which is operated by “us” Feather London Ltd. We are registered in England and Wales with registered number 09960146. Our Head Office is 5a Little Park Farm Road, Fareham, Hampshire PO15 5SJ.

For the purposes of our Terms & Conditions, “you” refers to any person accessing our Website and “we” “our” or “us” refers to Feather London Ltd. By visiting our Website you agree to accept these Terms & Conditions.

General

  1. We strive to ensure a reliable service across our website, however we do not guarantee that our website will be error free at all times.

  2. Our website must only be used for lawful purposes and in a lawful manner. By using our website you agree to comply with all applicable laws and regulations regarding our website and any transactions made through it.

  3. All rights, including copyright are owned by Feather London Ltd. You must not distribute, adapt, copy or modify any website content for your own commercial gain. All other rights reserved.

Prices

  1. All prices are as quoted on our Website and are shown in GBP. You may change the displayed currency to USD or EUR. All orders however, will be show at checkout and processed in GBP.

  2. Product prices shown are excluding delivery, which will be added depending on your shipping requirements

  3. We are not bound by the terms of pricing in the event of a printing, typesetting or programming error

Payment

  1. Customers may pay either by Credit or Debit card, or PayPal

  2. All payments must be made in accordance with the instructions given during the checkout and payment process

Orders

  1. Orders will be delivered to the specified delivery address given by the customer during checkout

  2. We will dispatch orders as quickly as possible in the order in which they are received

  3. Delivery estimates where indicated is an approximation only and there is no guarantee your order will arrive during the time estimation given

Returns

  1. We will refund or exchange any item, excluding headwear, within 14 days of receipt.

  2. Return postage is at the cost of the customer, this will not be refunded.

  3. Items must be returned undamaged, with all labels still attached

  4. We are entitled to refuse a returned item or to send it back to the customer if the item appears to have been used or no longer has the original labels attached

  5. No refunds or exchanges will be given on items returned after 14 days of receipt

  6. We are unable to offer a price adjustment on items originally purchased during sale times, or special promotions, which are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered if the item is reduced further.